定期訂購政策
最後更新：2026年8月29日Jump to English version
定期訂購及取消政策
本政策的中文版本僅供參考。如中英文版本有任何歧異或不一致之處，概以英文版本為準。
本政策說明 iNutrition Limited（下稱「iNutrition」、「本公司」、「我們」或「本網站」）的定期送貨服務如何運作，包括扣款、送貨、更改、暫停及取消的安排。本政策同時構成閣下與我們之間就定期送貨服務的條款，並應與我們的條款及細則、退款政策、送貨政策及私隱政策一併閱讀。
1. 適用範圍
1.1 本政策適用於在本網站以「定期送貨」方式購買的產品。並非所有產品都提供定期送貨，只有在產品頁面顯示定期送貨選項的產品方可定期訂購。
1.2 一次性購買不受本政策約束，並按我們的一般條款及細則處理。
2. 定期送貨如何運作
2.1 閣下在產品頁面選擇定期送貨並完成結帳後，我們會為閣下建立一個定期送貨安排，並即時處理第一次送貨。
2.2 其後我們會按閣下所選的週期，自動以閣下結帳時所用的付款方式扣款，並安排送貨，直至閣下取消為止。
2.3 閣下無須每次重新下單。如閣下不希望繼續，可隨時取消，詳見第 8 節。
2.4 定期送貨的付款方式由 Shopify Payments 安全保存，我們不會接觸或保存閣下的完整信用卡資料。
3. 送貨週期
3.1 每項產品可選的送貨週期會在產品頁面列明。我們設定的預設週期，是按該產品的建議食用份量計算，目標是在閣下用完之前送到。
3.2 閣下可隨時更改送貨週期，詳見第 7 節。
4. 價格
4.1 每次送貨的價格，會在扣款前的提醒電郵中列明，詳見第 5 節。
4.2 產品價格可能因供應商成本、市場情況或其他商業因素而調整。閣下會在每次扣款前收到通知，並可於扣款前跳過或取消該次送貨。
4.3 定期送貨不設額外行政費、開辦費或取消費用。
5. 扣款前通知
5.1 我們會在每次扣款前三日，向閣下發出提醒電郵，列明扣款日期及該日的價格。
5.2 提醒電郵所列的價格，是發出該電郵當日的網站售價。實際扣款按扣款當日的網站售價計算，兩者可能有差異。如閣下對扣款金額有任何疑問，歡迎與我們聯絡。
5.3 閣下如不希望進行該次送貨，可在扣款前跳過、暫停或取消。任何一項均不會產生費用。
5.4 請確保閣下提供的電郵地址正確有效，以便收取此等通知。
6. 管理閣下的定期訂購
6.1 閣下可透過我們發出的定期訂購電郵中的管理連結，隨時查看及管理閣下的定期送貨安排。
6.2 閣下亦可電郵至 info@inutritionhk.com 與我們聯絡，由我們代為處理。
7. 跳過、暫停及更改
7.1 閣下可跳過某一次送貨，其後的安排維持不變。
7.2 閣下可暫停定期送貨，並於日後恢復。
7.3 閣下可更改送貨週期、送貨地址及付款方式。
7.4 閣下可將即將到期的扣款延後至較後日期，其後的送貨安排會相應順延。
7.5 如閣下提早用完，可在客戶專頁即時安排一次送貨，並可將其後的送貨日期一併順延。
7.6 如需更改產品或口味，請電郵與我們聯絡，我們會代為安排。
7.7 如閣下希望改為訂購其他容量的包裝，可先取消現有的定期送貨，再於所需包裝重新訂閱；取消及重新訂閱均不收取任何費用。我們的包裝按容量分級定價，容量越大，每支價格越低，因此直接選擇合適的包裝，會較重複訂購較小包裝更為划算。
7.8 以上各項均不收取任何費用。更改須在下一次扣款前完成，方可於該次送貨生效。
8. 取消
8.1 閣下可隨時取消定期送貨，不設最低訂購次數，亦不收取任何取消費用。
8.2 取消於下一次扣款前生效。取消後，我們不會再就該安排向閣下扣款。
8.3 如取消時已有訂單完成扣款並正在處理，該次訂單會按我們的退款政策及送貨政策處理。
9. 付款失敗
9.1 如某次扣款失敗，我們會於其後每日重試一次，最多重試五次，並會就每次失敗通知閣下。
9.2 如五次重試後仍未成功，我們會將閣下的定期送貨安排暫停，而不會取消。閣下的安排會保留，待閣下更新付款方式後即可恢復。
9.3 我們如此安排，是為免因一張過期的信用卡而令閣下的供應中斷。如閣下的供應屬持續需要，請於收到付款失敗通知後盡快與我們聯絡。
10. 送貨
10.1 定期送貨的每次訂單，均按我們的送貨政策處理，與一次性購買相同。
10.2 本網站所有訂單均免運費，定期送貨不會另收運費。
11. 退款及退貨
11.1 定期送貨所產生的每次訂單，均按我們的退款政策處理，與一次性購買相同。
11.2 如閣下因未有察覺而被扣款，請於收到訂單確認後盡快聯絡我們，我們會按個別情況合理處理。
12. 產品供應
12.1 如定期訂購產品出現缺貨、停產或供應商更改配方或包裝，我們會與閣下聯絡，並在可行情況下提供替代方案。
12.2 如未能提供替代方案，我們會暫停或取消有關安排，並不會就未能送出的貨品扣款。
13. 我們可能作出的更改
13.1 我們可能調整價格、送貨週期選項或所提供的定期訂購產品。任何影響閣下的更改，會於下一次扣款前的提醒電郵中反映。
13.2 如閣下不接受有關更改，可於扣款前跳過、暫停或取消，不收取任何費用。
13.3 在合理情況下，例如懷疑欺詐、濫用或無法完成送貨，我們保留暫停或終止定期送貨安排的權利。
14. 本政策的更新
14.1 我們可不時更新本政策。更新版本將於網站刊登，並附上新的「最後更新」日期。閣下於更新後繼續使用定期送貨服務，即表示閣下確認最新版本的政策適用。
15. 聯絡我們
15.1 如閣下對定期送貨、扣款、送貨安排或本政策有任何疑問，請電郵至 info@inutritionhk.com 與我們聯絡。
16. 其他
16.1 如有任何爭議，我們保留在適用法律允許範圍內作出最終決定的權利。
Last Updated: 29 August 2026Jump to Chinese version
Subscription and Cancellation Policy
If there is any inconsistency between the Chinese version and the English version of this Policy, the English version shall prevail.
This Policy explains how the recurring delivery service offered by iNutrition Limited ("iNutrition", "we", "us", or "our") works, including charging, delivery, changes, pausing, and cancellation. It also forms the terms between you and us for the recurring delivery service, and should be read together with our General Terms and Conditions, Refund Policy, Shipping Policy, and Privacy Policy.
1. Scope
1.1 This Policy applies to products bought on our website using the recurring delivery option. Not every product offers recurring delivery. Only products that show a subscription option on the product page can be subscribed to.
1.2 One-time purchases are not covered by this Policy and are handled under our General Terms and Conditions.
2. How Recurring Delivery Works
2.1 When you choose recurring delivery on a product page and complete checkout, we create a recurring delivery arrangement for you and process the first delivery straight away.
2.2 After that, we automatically charge the payment method you used at checkout on the schedule you chose, and arrange delivery, until you cancel.
2.3 You do not need to place an order each time. If you no longer want to continue, you may cancel at any time, as set out in section 8.
2.4 Your payment method is stored securely by Shopify Payments. We do not access or store your full card details.
3. Delivery Frequency
3.1 The frequencies available for each product are shown on its product page. The default we set is based on the recommended serving size for that product, and aims to arrive before you run out.
3.2 You may change the frequency at any time, as set out in section 7.
4. Pricing
4.1 The price of each delivery is stated in the reminder email we send before the charge, as set out in section 5.
4.2 Prices may change because of supplier costs, market conditions, or other commercial factors. You are told before every charge, and you may skip or cancel that delivery before it is taken.
4.3 There is no administration fee, sign-up fee, or cancellation fee for recurring delivery.
5. Notice Before Each Charge
5.1 We send you a reminder email three days before each charge, stating the date and the price on that day.
5.2 The price shown in the reminder is our website price on the day that email is sent. The actual charge is calculated at our website price on the charge date, and the two may differ. If you have any question about an amount charged, please contact us.
5.3 If you do not want that delivery, you may skip, pause, or cancel before the charge is taken. None of these carry a fee.
5.4 Please make sure the email address you give us is correct and current, so that you receive these notices.
6. Managing Your Subscription
6.1 You can view and manage your recurring delivery at any time through the management link in the subscription emails we send you.
6.2 You may also email us at info@inutritionhk.com and we will make the change for you.
7. Skipping, Pausing, And Changing
7.1 You may skip a single delivery, and the rest of the schedule continues unchanged.
7.2 You may pause your recurring delivery and resume it later.
7.3 You may change the frequency, the delivery address, and the payment method.
7.4 You may move an upcoming charge to a later date. The rest of your schedule shifts with it.
7.5 If you run out early, you may place a delivery immediately from your customer portal, and shift the following dates along with it.
7.6 To change the product or the flavour, please email us and we will arrange it.
7.7 If you want a different pack size, cancel your current recurring delivery and subscribe again on the pack you want. Neither carries a fee. Our packs are priced by size, and the larger the pack the lower the price per bottle, so choosing the right pack costs less than repeating a smaller one.
7.8 None of these carry a fee. A change must be made before the next charge in order to apply to that delivery.
8. Cancellation
8.1 You may cancel your recurring delivery at any time. There is no minimum number of deliveries and no cancellation fee.
8.2 Cancellation takes effect before the next charge. After you cancel, we will not charge you again for that arrangement.
8.3 If an order has already been charged and is being processed when you cancel, that order is handled under our Refund Policy and Shipping Policy.
9. Failed Payments
9.1 If a charge fails, we retry once a day, up to five times, and we tell you each time.
9.2 If all five retries fail, we pause your recurring delivery rather than cancelling it. Your arrangement is kept, and resumes once you update your payment method.
9.3 We do it this way so that an expired card does not end your supply. If your supply is something you depend on, please contact us as soon as you receive a failed payment notice.
10. Delivery
10.1 Each order created by a recurring delivery is handled under our Shipping Policy, in the same way as a one-time purchase.
10.2 All orders on our website are delivered free of charge. Recurring delivery carries no separate shipping fee.
11. Refunds And Returns
11.1 Each order created by a recurring delivery is handled under our Refund Policy, in the same way as a one-time purchase.
11.2 If you were charged without realising it, please contact us as soon as you receive the order confirmation and we will deal with it reasonably on the facts.
12. Product Availability
12.1 If a subscribed product goes out of stock, is discontinued, or the supplier changes its formulation or packaging, we will contact you and offer an alternative where we can.
12.2 If no alternative is available, we will pause or cancel the arrangement, and you will not be charged for goods we cannot deliver.
13. Changes We May Make
13.1 We may change prices, the frequencies offered, or which products are available for subscription. Any change that affects you will be reflected in the reminder email before your next charge.
13.2 If you do not accept a change, you may skip, pause, or cancel before the charge, at no cost.
13.3 We reserve the right to pause or end a recurring delivery arrangement where reasonable, for example where we suspect fraud or abuse, or where delivery cannot be completed.
14. Changes To This Policy
14.1 We may update this Policy from time to time. The updated version will be posted on the website with a revised "Last Updated" date. Your continued use of the recurring delivery service after the update means that the latest version applies.
15. Contact Us
15.1 If you have any questions about recurring delivery, charges, delivery arrangements, or this Policy, please email us at info@inutritionhk.com.
16. General
16.1 In the event of any dispute, we reserve the right to make the final decision to the extent permitted by applicable law.